SMS Privacy Policy

Effective date: August 18, 2026

HYLIUM AI LLC (“Hylium,” “we,” “us,” or “our”) operates this website and the related application, booking, and communication services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

INFORMATION WE COLLECT

We collect information you voluntarily provide, such as your name, email address, phone number, business or clinic information, website, application responses, appointment details, and communications with us. We may also collect device, browser, IP address, referral, page-view, cookie, analytics, and advertising-attribution information when you use our sites.

HOW WE USE INFORMATION

We use information to respond to inquiries, review applications, schedule and manage appointments, provide requested services, communicate about your inquiry or relationship with Hylium, operate and improve our sites and systems, measure marketing, prevent fraud or misuse, and comply with legal obligations.

SMS MESSAGING AND MOBILE INFORMATION

If you voluntarily opt in to receive text messages from HYLIUM AI LLC, we use your mobile number and SMS consent information to send application follow-up, booking invitations, related offers, appointment confirmations and reminders, rescheduling updates, no-show follow-up, and replies to your questions.

Mobile information and SMS opt-in consent data will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share mobile information with service providers only as necessary to deliver messaging services and operate our business.

Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out at any time. Consent is not a condition of purchase.

HOW WE SHARE INFORMATION

We may share information with service providers that support hosting, CRM, scheduling, messaging, email, analytics, advertising measurement, security, and other business operations. They may use information only to perform services for us. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer. We do not sell personal information.

COOKIES AND ANALYTICS

We and our service providers may use cookies and similar technologies to operate the sites, remember preferences, understand usage, and measure advertising. You can control cookies through your browser and platform settings.

RETENTION AND SECURITY

We retain information for as long as reasonably necessary for the purposes described above, including legal, accounting, security, and operational needs. We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.

YOUR CHOICES AND RIGHTS

You may ask to access, correct, or delete personal information, subject to applicable law. You may opt out of marketing email through the unsubscribe link and opt out of SMS by replying STOP. California residents may have additional rights under applicable privacy law.

CHILDREN

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

CHANGES AND CONTACT

We may update this policy from time to time by posting the revised version on this page. For privacy questions or requests, contact [email protected].